General Manager
About The Lodges on Vashon
Nestled in the heart of Vashon Island, The Lodges on Vashon offers a uniquely modern, boutique lodging experience that blends high design with a deep sense of community. Our space is more than just a place to stay - it’s a place to connect, explore, and recharge. We are looking for a passionate, creative leader to carry forward our vision and take our guest experience to the next level. Bonus points if you can do all that while still making time to go for a bike ride or admire a particularly nice sunset.
Position Summary
We are seeking an entrepreneurial-minded General Manager to lead our hotel and retail operations, ensuring an exceptional tenant and guest experience while maintaining strong financial performance. This role is ideal for a dynamic, culture-driven leader with a background in hospitality and/or small business management. Having experience working in a creative environment is a plus. If you can juggle a spreadsheet, a guest’s lastminute request, and a staff karaoke night all at once—this might be the job for you.
Key Responsibilities
- Leadership & Culture: Foster a positive, creative, and guest-centric culture within the team. Inspire, mentor, and support staff to maintain excellence in service—while also making work feel a little less like, well, work.
- Operations Management: Oversee all aspects of lodging operations, including housekeeping, maintenance, reservations and guest services, ensuring efficiency and high standards. Bonus if you can fix a leaky faucet in a pinch. This position is also responsible for the day-to-day manage and oversight of Vashon Village, including tenant relations.
- Financial Oversight: Develop and manage budgets, monitor financial performance, and implement strategies to drive revenue and profitability. Because watching the bottom line is, you know, kind of important.
- Guest Experience: Elevate and personalize the guest experience, maintaining high service standards while integrating elements that reflect the Vashon community. If you’ve ever turned a stranger into a regular, you’re exactly who we need.
- Community Engagement: Act as a brand ambassador, fostering strong relationships with local businesses, artisans, and organizations to enhance the Lodges’ presence on the island. Think of it as networking, but with better scenery.
- Marketing & Sales: Collaborate with ownership and our marketing team to develop creative promotional strategies, optimize occupancy, and enhance guest loyalty. Instagram skills are a plus, but knowing what makes a great story is even better.
- Innovation & Growth: Identify opportunities for new programming, partnerships, and improvements that align with our brand and guest expectations. Got an idea for a llama yoga retreat? We’re listening.
- A hands-on, creative leader who thrives in an entrepreneurial environment.
- Proven experience in hospitality, boutique hotels, small business operations, or the service industry.
- Strong financial acumen, with the ability to manage budgets and drive revenue. • Passion for exceptional guest experiences and a natural ability to connect with people.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work independently and collaboratively with ownership and external partners.
- Experience working in a small-town or close-knit community is a plus (knowing how to wave at every passing car is a bonus skill).
- Opportunity to lead a unique, design-forward property with a strong brand identity.
- Work closely with a passionate, engaged ownership team.
- Be a part of the vibrant Vashon Island community.
- Competitive salary, benefits, and potential for performance-based incentives.
- The occasional moment to stop and enjoy island life (because work-life balance is actually a thing here).
